Product warranty

Baggage insurance

All Bagsmart luggage, when purchased directly from us, comes with a lifetime warranty for the original owner of the product.

What is covered under the warranty:

• Cracks or damage to the outer shell

• Damaged or unusable wheels, handles, or pull-out handles

• Broken zipper

What is not covered by the warranty:

• Cosmetic damage: scratches, dents, scuffs, stains, fading, normal wear and tear from use and handling (including interior fabrics), technical obsolescence, and other changes that do not affect the cosmetic functionality.

• Replacement of non-defective parts

• Damage caused by intentional abuse, alterations, modifications, or handling beyond normal use

Warranty Claim Procedure:

If any part of your baggage is damaged, we will ship you a replacement part. Instructions for the replacement will also be included. Shipping and processing times may vary depending on inventory availability. If a part cannot be repaired or replaced, we will send you new baggage of equal or greater retail value. We may not be able to guarantee an exact replacement for limited edition, discontinued, or out-of-stock items. Replacements are determined at our discretion and we reserve the right to deny warranty claims.

Bagsmart Bag Warranty

All Bagsmart bags come with a lifetime warranty. This warranty covers repair or replacement due to defects in materials or parts, but does not cover accidental damage or normal wear and tear. If any parts cannot be repaired or replaced, we will ship you a new bag.

How to make a warranty claim:

For warranty claims, please contact us at the following email address:
service@bagsmart.com

Warranty will be voided if:

We reserve the right to void this warranty if any fraudulent or unjustified claims are made.