Return Policy

If you would like to return or exchange an item, please contact us by email at service@bagsmart.com before shipping the item.

BAGSMART has a 30-day return policy . This means you can request a return or exchange within 30 days of receiving the product. Please be sure to read the policy below before purchasing.

Return shipping costs for items that are the wrong size or unwanted will be borne by the customer .

  • If the return is not due to a quality issue, the return shipping fee must be paid by the customer.

  • If you receive a damaged item, you will not be required to pay return shipping costs.

  • If the package is refused, 10% of the refund amount will be deducted as shipping costs.


[Important] Please check

  • Returned items must be unused and in the same condition as when you received them, with all accessories, paperwork and tags included.

  • We offer a 30-Day Satisfaction Guarantee, which means that if for any reason you're not satisfied with our product, you can return it within 30 days of receiving it.

  • For returns of items that are part of a "buy one, get one free" promotion, a pro rata calculation will be applied to all eligible items and reflected in the refund or credit amount.

  • Please allow up to 14 business days for your return to be processed. Please allow 1-2 payment cycles for the credit to appear on your credit card statement.

  • If you return part of a promotional order, your refund may be reduced.

  • We aim to respond to returns inquiries within 1-3 business days.

  • To confirm if a return is possible, please email us at ukservice@bagsmart.com with your order number and return request . Once approved, we will provide you with a return address. Once you have your chosen carrier and return tracking number, please provide it to us.

Return Method

  1. Please email us at service@bagsmart.com with your order number , the item you wish to return , and the reason for your return . Please attach photos showing the item in its original condition (including packaging and tags).

  2. Proof of purchase is required.

  3. We will email you the return address, please do not send to the address on the package.

  4. To expedite your return processing, please share your return tracking number with us.

  5. Please allow 3-6 business days for returned items to be inspected at our warehouse.

Cancelling an order

  • Orders can be cancelled before they are shipped and if successful, you will receive a full refund.

  • If the item has already been shipped, we cannot cancel the order, so please submit a return request after receiving the package.

exchange

  • You may contact us to exchange an item before it is shipped, however due to the nature of our inventory and processing timelines, we generally do not offer exchanges on items.

  • We recommend placing a new order for your favorite items and following the steps above to return your current order for a refund.

refund

  • Once your return has been received and inspected, we will notify you by email that we have received your returned item and will also notify you of whether your refund has been approved or denied.

  • If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds

  • If you haven't received your refund yet, follow these steps:

    1. First, double-check your bank account.

    2. Next, check with your credit card company, as it may take some time for the refund to be officially posted.

    3. Then check with your bank, as there is usually a processing time before the refund is reflected.

  • If you have followed all the steps above and still have not received your refund, please contact us by email at ukservice@bagsmart.com .